Software error leads to 200 billing mistakes

Langley’s public works billing software resulted in an error that led to 200 bills needing an adjustment, either up or down, in the next bill.

Mayor Fred McCarthy informed The Record of the issue April 2. The software company was contacted to fix the problem, McCarthy said, and now the city is waiting to find out the extent of costs that will need to be credited or returned to customers of the city’s utilities: water, sewer, and stormwater.

“It’s embarrassing for us,” he said.

Langley has about 800 customers for its utilities.